Privacy Policy
Last updated: April 2026
Who We Are
Our website address is https://cncmachinetoolspares.co.uk and we offer CNC machine tool spares, maintenance diagnostics, and repairs within the manufacturing and precision engineering sector in the UK and Europe.
What Data We Collect
When you place an order, we collect your name, email address, billing and shipping addresses, phone number, and payment information. Payment details are processed securely by our payment providers and are not stored on our servers. We also collect IP addresses and browser information for security and fraud prevention.
How We Use Your Data
We use your data to process orders, communicate about your purchases, provide customer support, and send order-related notifications. With your consent, we may also send marketing communications about products and services. You can opt out of marketing at any time.
Cookies
Our website uses cookies to function properly. Essential cookies enable the shopping cart and checkout process. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from completing purchases.
Embedded Content
Articles on this site may include embedded content (e.g. videos, images). Embedded content from other websites behaves as if you had visited the other website directly. These sites may collect data, use cookies, and monitor your interaction.
Who We Share Your Data With
We share your data with service providers who help us operate our business: payment processors, shipping carriers, and email service providers. We do not sell or rent your personal data to third parties. If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
Order records are retained indefinitely for accounting and legal purposes. Customer accounts and associated data are retained until you request deletion. You can view, edit, or delete your personal information at any time through your account dashboard (except you cannot change your username).
Your Rights
You have the right to access, correct, or delete your personal data. You can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold. This does not include data we are obliged to keep for administrative, legal, or security purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal data. All transactions are encrypted via SSL/TLS. Access to personal data is restricted to authorised personnel only.
Contact
For privacy-related enquiries, contact us at hello@cncmachinetoolspares.co.uk or write to: Data Protection, Godfreys House, Bow, Devon, EX17 6HD.